Refund Policy

Effective Date: 4/7/2025

At TipsyQrew, we aim to deliver great food and great vibes every time. We understand that things don’t always go as planned, so here’s how we handle refunds.

1. Food Orders (On-Site or Pre-Order)

Due to the perishable nature of food, all sales are final once an order is placed and prepared. However, we want to make things right if something’s off.

You may be eligible for a refund or replacement if:

• Your order was incorrect (wrong item or missing items)

• Your food was not up to our quality standards

• You cancel a pre-order at least 24 hours before pickup

To request a refund, please contact us within 24 hours of receiving your order with your name, order details, and a brief description of the issue.

2. Event Bookings / Catering Deposits

Deposits for private events or catering are non-refundable, unless:

• You cancel at least 14 days in advance of the event date

• We are unable to fulfill the booking for any reason on our end

In the case of weather cancellations (for outdoor events), we’ll do our best to reschedule, or issue a partial refund at our discretion.

3. Merchandise

If you purchased TipsyQrew merch (shirts, hats, etc.), we accept returns or exchanges within 14 days of delivery, as long as the item is:

• Unused and in original condition

• Accompanied by proof of purchase

Return shipping is the customer’s responsibility unless the item was damaged or incorrect.

4. How to Request a Refund

Email us at quinn_sapp@tipsyqrew.com with:

• Your name

• Order or receipt number

• Description of the issue

• Photo evidence (if applicable)

We'll review your request and respond within 2-3 business days.

5. Contact Us

Have questions? Reach out—we’re here to help.

TipsyQrew
Email: quinn_sapp@tipsyqrew.com
Website: www.tipsyqrew.com